6 Keys to Choosing the Right Dental Lab for Your Practice

6 Keys to Choosing the Right Dental Lab for Your Practice

As a dentist, you want to offer your patients the best services possible. If they don’t trust you or have confidence in your abilities, then they won’t come back. They also won’t recommend that their friends and family come to visit you. As part of offering them the best, you need to work with the right dental lab.

Not all labs are created equal. When it comes to finding the right lab for your dental practice, there are some things you’ll need to look for. Read on to discover what these are.

6 Keys to Choosing the Right Dental Lab for Your Practice

1. They Offer Quality Products

Probably one of the most important keys you’ll need to consider when looking for the right lab is the quality of the products they offer. There are certain things that will let you know the lab upholds high standards. These include the following:

  • National Board Certification in Dental Laboratory Technology
  • Up-to-date technology
  • Uses material certified by the FDA

It’s also advised that you request samples from the lab to determine if they meet your standards. If not, you’ll want to keep looking.

Do You Use ADA-Approved Materials in Your Practice?

When it comes to finding the right lab with high-quality products, another thing you’ll need to consider is whether you offer ADA-approved materials to your patients.

If you make promises to your patients that you are using products that meet certain standards, the lab you work with should help you keep your word. Ask to see where they get their materials from and double-check to make sure their providers are reputable and ADA approved.

The last thing you need is to work with a lab that attempts to cut costs by using suppliers that copy another manufacturer’s alloy or low-grade materials. You don’t want an inferior product that won’t stand the test of time or use.

2. They Are Consistent

In addition to offering quality products, the dental lab you work with should also be consistent. It’s easy to create one sample that looks really good. The true test is the lab’s ability to produce the same high-quality products even when filling large orders.

Of course, no company is going to be perfect, and mistakes might happen from time to time. However, this shouldn’t occur on a frequent basis.

Some of the things you’ll need to question when it comes to consistency include how quickly work is turned around and what the lab’s quality control process looks like. If they rush, this could be an indication that you aren’t getting a good product. Without a quality control process in place, the products you get could vary widely — and that’s not a good thing.

3. Their Technicians Have Been Trained Properly

When searching for the right lab for your dental practice, you may find that many places boast about having the most up-to-date technology. While this is important and ensures that you are getting good products, it’s also important that their technicians are trained to use the equipment.
If they aren’t, then it doesn’t matter how technologically advanced they are.
The technicians should also be able to use their training to help you make good decisions that will benefit your patients. For example, not only should they have a digital scanner that allows them to create crowns and bridges, but they should also be able to inform you on how to take the best digital impressions possible. Working with properly trained technicians can help improve treatment outcomes and reduce the number of dental device remakes that occur.

4. Committed to Continuing Education

The dental field is constantly evolving and changing, and new dental treatments and products are developed regularly. The lab needs to keep its technicians up to date with the latest in dental technologies so that they can help you offer your patients the best in care.

The right lab will be committed to getting their people continuing education training.
Working with a lab that is committed to continuing education provides you with technical tips and other valuable knowledge that keeps you on the leading edge of the latest dental technology and treatment options. To find out if their technicians are keeping up with the most recent technologies and information, ask. If you like the answer, you may have found the lab you want to work with.

5. Outstanding Customer Service

At some point in time, you are going to have questions about products, techniques or treatments, and you’ll want them answered in a timely, courteous manner. Finding a lab that prides itself on outstanding customer service can save you a lot of stress and frustration.

It shouldn’t be hard to tell how helpful the customer service department is going to be. After your initial contact, when you call to have them answer questions about working with them, if they are prompt, helpful and reliable, this could be a good indicator that they go out of their way to make sure their customers are happy.

6. They Are Willing to Form a Partnership

Since your reputation can be impacted by the quality of work you get from the lab, you want to work with someone who is willing to form a partnership. They should share a lot of the same business values and be committed to providing quality products and care to patients.
It’s also important that you feel comfortable when it comes to asking questions or letting them know you have problems with their products or services.

No lab is perfect, and if they are willing to improve, they should be able to address any complaints or issues and use that as an opportunity to improve their products or services. This ensures that their reputation and yours remains intact.
It will take some time and effort to find the right dental lab for your practice, but it’s necessary to go through the process. You go out of your way to offer your patients the best in care, and the lab you work with should do the same. Call Prudental Labs today for more information or to get answers to questions you might have about how we can support your patients and practice.

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