Prudental Laboratories guarantees that all products are made according to your lab script, and impression/scan.
Prudental Laboratories will repair or replace the restoration or appliance at no charge as listed below:
5 Years
Full Zirconia, Layered Zirconia, PFM, Full Gold Crown, e.Max, and Implant Restoration*
*Implant assisted or supported prosthesis are not warrantied due to implant failure nor do we warranty implant parts or components.
1 Year
Removables including Screw Retained Dentures
3 Months
PMMA or Temporary Restorations
60 Days
Immediate Dentures**, Immediate Acrylic Flippers** and Immediate Partials**
**Requiring a reline after teeth have been extracted is not warrantied.
30 Days
Nightguards
- Any change to the original prescription will be charged.
- All repairs or replacements must be completed at our laboratory.
- Repairs by another lab will not be refunded or covered by the warranty.
- Redoes will be charged if the office requests the lab to proceed under no guarantee.
- All parts must be returned at the time of remake with “redo” and the reason written on the RX.
FAQ’S
What is Prudental Lab's dental lab redo policy?
Prudental Lab’s redo policy outlines when a restoration may qualify for a remake and the documentation needed to review the request. The policy is designed to protect case quality, ensure fairness, and support consistent outcomes for clinicians.
What situations typically qualify for a redo request?
Redo requests are typically evaluated based on restoration fit, function, and whether case inputs and instructions were complete and accurate at submission. Prudental Lab reviews details to determine the most appropriate next step.
What information should be provided when requesting a redo?
Provide the case number, restoration type, tooth numbers, a clear description of the issue, and supporting records such as photos, scans, bite records, or impressions when available. Complete documentation helps speed up review.
Does Prudental Lab review occlusion and contacts before delivery?
Yes. Prudental Lab performs quality checks including occlusion review and contact evaluation where applicable. A structured QA process helps reduce adjustments and remake risk.
How do preparation changes affect redo eligibility?
If the preparation, margin, occlusion, or clinical conditions changed after impressions or scans were taken, the restoration may no longer match the new clinical situation. Prudental Lab considers these factors during redo evaluation.
What if a shade doesn’t match expectations?
Shade outcomes depend on lighting, stump shade, material selection, and the information provided at submission. Prudental Lab reviews shade-related concerns and works with the practice to identify a solution aligned to the case inputs and esthetic goals.
How does Prudental Lab help reduce future redo risk?
Prudental Lab reduces redo risk through clarified case requirements, material guidance, and quality checks for fit, occlusion, contacts, and esthetics. Clear RX instructions and complete records improve predictability.
How do I start a redo request?
Use the contact options provided on the site and include the case details and supporting documentation. Prudental Lab will review the request based on the redo guidelines and recommend next steps.
